Sunday, May 22, 2011

An Entrepreneurial Society: 'creative destruction' in capitalist economies


We are used to viewing entrepreneurs as persons exhibiting exceptional initiative and willingness to take risks, who achieve considerable economic success by being innovative in markets. In so doing, they determine the economic development of modern capitalist societies and constitute a (mostly male) social group that has achieved a powerful elite social position. A society of entrepreneurs, in this sense, would be an association of a social class, as was rudimentarily observed during the period when industrialization was at its peak at the onset of the 20th century. This entrepreneur stereotype has always been a frail concept, because this class has always been characterized by a very heterogeneous social composition transgressing clear-cut social boundaries. For instance, owners of small and medium-sized enterprises have never fully fit the classical conception of an entrepreneur; instead, they were conceived of as self-employed and were more likely to be associated with the petite bourgeoisie in terms of their social structural

positioning.

In the following, a different conception of entrepreneurship will be developed. On the one hand, a broader definition of the concept will be introduced. On the other, the generalization and ‘profanation’ of entrepreneurial action will be diagnosed, fundamentally altering the social significance of entrepreneurship. According to this conception, a society of entrepreneurs refers to a society in which potentially every member throughout his or her life, time and again, faces the need to act as an entrepreneur. Under such circumstances, entrepreneurial risk-taking will only in exceptional cases open the doors to the social elite; in general, it is no more than a basic condition for maintaining one’s economic existence. In agreement with the traditional conception of entrepreneur, it is, however, still assumed that entrepreneurial action represents a driving factor of economic development and plays a crucial role in distributing income and therefore for the structure of social inequality.

There are a number of reasons to reconsider the category of entrepreneur. In sociological research on work and organizations, we have witnessed an expansion in the application of economic principles over the last few decades, resulting in the spread of market structures: for instance, in privatizing public services, increasingly aligning capital market dependent companies with shareholder value, and, above all, by introducing market-like structures as indirect management tools within organizations (e.g., profit centers or target agreements; cf. in German organization studies Minssen 2000, Moldaschl/Voß 2002, Mayer-Ahuja/Wolf 2005, Sauer 2006). This raises the question as to how increasing market orientation has affected opportunities for and demands on entrepreneurship.

At the same time, entrepreneurship has attracted remarkable attention internationally as a topic of debate in the social sciences and economics (cf. Berger 1991, Thornton 1999, Swedberg 2000a, Shane/Venkataram 2000, Acs/Audretsch 2003, Cornelius/Landström/ Persson 2006). The current debate aims at enhancing and expanding the concept of entrepreneur. Entrepreneurship is enhanced by its elevation to the status of an economic policy guideline. Entrepreneurial action is viewed as a guarantor of economic innovation and a driver for creating new employment opportunities. Accordingly, a large number of chairs on innovation, start-up, and entrepreneurship have been established at German universities as well. Entrepreneurship is extended to areas beyond the realm occupied by the traditional entrepreneur: for instance, in economics, the concept is applied to executives as intrapreneurs; outside of economics, it finds use in the context of social entrepreneurship.

The concept of the entreployee (Voß/Pongratz 1998, Pongratz/Voß 2003), too, implies such an extension of the concept. The attempt at redefining the category of entrepreneur seeks to contribute to interpreting change in the structures of work and organizations. At the same time, a framework is to be devised, allowing to link hitherto rather loosely combined areas of entrepreneurship research, such as start-up, innovation, venture capital, or family business (cf. Gregoire et al. 2006, Reader/Watkins 2006). The paper will start by clarifying the concept of entrepreneurship and distinguishing various forms of its manifestation. The second part provides

an interpretation of change in entrepreneurship based on the thesis of its expansion and ‘profanation’. The paper closes with a look at the conditions of developing project-type company structures with special emphasis on their cultural prerequisites.

The reasoning is directed against the frequently encountered one-sided and simplified use of the category of entrepreneur. It addresses overlapping and mixed forms of entrepreneurial action and points out contradictions and conflicts that have hitherto drawn little attention. Entrepreneurs, as a powerful economic elite and a historical type, represent a special case, often described in terms of ideal-type properties: socially and economically of great significance indeed, but nonetheless insufficient to cover the whole range of the phenomenon. Entrepreneurship is of much broader and more general significance for capitalism.

1. Categorical distinctions: entrepreneur and entrepreneur functions

As Richard Swedberg (2000) emphasizes, the category of entrepreneur has remained a peculiar blank in economics as in the social sciences. The development of entrepreneurship has been a topic of interest mostly in social and economic history; in Germany, the work of Jürgen Kocka (1975) is most notable in this respect. In contrast, business administration tends to focus on the company as an entity and is rarely concerned with the entrepreneur as a person. In sociology, entrepreneurs as a social elite draw attention from the ranks of social inequality research. The fact that there is no commonly agreed upon definition of “the entrepreneur” reflects the problematic state of the art in research (see the classic definitions of Schumpeter 1929 or Redlich 1957; cf. as an overview Martinelli 1994 and Swedberg 2000b, in historical perspective Jaeger 1990).

A distinction needs to be drawn between the position of the entrepreneur and the act of exercising entrepreneurial functions. For entrepreneurial functions can be performed by non-entrepreneurs as well. Accordingly, James Burnham (1941), in the middle of the previous century, already heavily criticized the “rule of managers” resulting from vesting chief executives with core entrepreneurial functions. Important distinctions can be made regarding the entrepreneur position (Chap. 1.1) as well as the entrepreneur function (Chap. 1.2).

1.1 Entrepreneur as a market position

Since Weber, Marx, Sombart, and Schumpeter the category of entrepreneur has been established in sociology to characterize a social class. These classics had the pioneer entrepreneur of early and heyday capitalism in mind. In later periods of capitalist development, both employing the notion of class and delineating entrepreneurs as a social group has proven increasingly difficult. As an alternative to class, I therefore suggest to define entrepreneur as a market position. Entrepreneurs are profit-seeking sellers of commodities on markets. In this sense, anyone becomes an entrepreneur whenever the person produces (or has others produce) and markets goods and services on his or her own account for the purpose of economic gain.

Market orientation of economic action at the core of this definition allows to distinguish different categories of entrepreneurs. In Germany, the distinction between the selfemployed and the classical capitalist entrepreneur has been a historically significant one. Analytically, both groups can be distinguished according to the criteria: use of labor, deployment of capital, and market orientation.

 (1) The classical capitalist entrepreneur, as founder and operator of a larger business, typically limits his or her own labor input to performing executive functions. Technology and organization require sizeable capital investments, among other things, for acquiring the right to utilize others’ labor in order to derive lucrative profits from invested capital (in the light of considerable risk of losses). In Germany, this type of entrepreneur can be mostly found in the approximately 300,000 medium-size businesses (from 10 to 500 employees), many of which are family-owned.

(2) Whether the self-employed operating small businesses with few employees are classified as entrepreneurs is an issue which is handled differently in research and economic statistics. Empirically, this category comprises areas ranging from the academic freelance professions (doctors, pharmacists, architects, etc.), the crafts, commerce to agriculture and adds up to approximately four million persons in Germany (one tenth of the economically active population). In recent years, the number of single person businesses utilizing only the owner-operator’s own labor power has been on the rise. Market orientation (and classification as entrepreneur accordingly) varies strongly, since in many areas self-employed work is subject to professional or state regulation.

(3) If we take the labor market into consideration, employees, too, can be viewed as entrepreneurs in terms of producing and marketing their own labor power. On the labor market, businesses are in the position of consumers representing demand for labor, whereas employees are suppliers thereof. Based on this line of reasoning, Voß and Pongratz (1998) have coined the term ‘entreployee’ for a certain type of employee. The theoretically grounded assumption is that the type of professionalized employee common in Germany is evolving into a contractor who carries the burden of having to prove his or her utility to the business in question. Such systematically expanded self-control of one’s own labor is complemented by the need to actively utilize oneself according to economic principles (be it within a company or on the labor market). Both elements fundamentally affect the relationship of work and private life and imply taking selfrationalization of one’s life to a new level – in the sense of completely aligning it with economic necessities.

In contrast, the classification of selling one’s labor as an instance of exercising entrepreneurship

on the labor market is more general, since it comprises all employees: in terms of the basic act of producing and selling a commodity, any form of wage labor under capitalism requires an at least rudimentarily “entrepreneurial” approach to one’s own labor power. This basic idea was voiced early on (as early as 1907) by Lujo Brentano, who has been associated with the “Katheder-socialists”: “The worker commands the exclusive right to dispose of the means of production peculiar to him, that is, the utilization of his labor power. ... He shapes his labor power by transforming food into labor power, by developing skills ... He is a producer as well in giving existent material and power a different shape. ... This transformed product he offers to the buyers of labor as a good in its own right. ... He is an entrepreneur of labor.” (cited according to Jaeger 1990, p. 722 – translation from German) The category of entreployee represents a special case characterized by an explicitly entrepreneurial approach in dealing with this market position.

The position of an entrepreneur on the labor market is of a fundamentally different nature than the entrepreneurship of the capitalist entrepreneur or the self-employed person. The nature of the market (cf. Swedberg 1994) determines the kind of entrepreneurship, and the specific nature of the competitive environment shapes the form of market dependency one is subject to. In pointing out the commonalities related to the entrepreneur position, I by no means intend to gloss over such differences.

The entrepreneur position is associated with market risk. Market-related categories of entrepreneurs point to the great variety of risk constellations, which entail opportunities for success and profit – the main concern of most economic analyses – while they also embody dangers of loss and failure that are an inherent part of life as an entrepreneur just as well. The situation of many self-employed in commerce and agriculture paints a sobering picture of entrepreneurial reality. The opportunities to turn out a profit are mostly quite limited, while maintaining business operations requires high expenditures in terms of one’s own time and effort (often involving family members as well) and large investments pose existential risks. Small and micro entrepreneurs are frequently in a position of high market dependency and permanent insecurity. Precariousness can turn out to be a typical concomitant of entrepreneurial activity. In principle, this holds true for the entrepreneurial market position of the employee as well. However, regulation of the conditions governing the sale of labor power within the framework of industrial relations has limited market risks considerably (at least in Western Europe). Against this backdrop, the entrepreneurial nature of marketing labor power has largely fallen into oblivion.

The broadening of the concept suggested here points in a different direction than the conceptual expansion evidenced in entrepreneurship discourse mentioned at the outset of this article. There, exploring potential for economic renewal has been the issue. Here, concern is about the realistic assessment of entrepreneurial market dependency and associated risks.

1.2 Non-entrepreneurs performing entrepreneurial functions

The debate on entrepreneurship is not restricted to the market position of the entrepreneur but includes entrepreneurial functions exercised by persons who are not entrepreneurs themselves. Subsequently, two basic modes of non-entrepreneurs performing entrepreneurial functions can be distinguished: a non-entrepreneur may assume certain parts of the entrepreneur function or may exercise the core entrepreneur function. Par6 ticularly significant partial functions are management of operations, the employer function, and the investment function.

(1) In modern businesses, management of operations and the employer function are usually assigned to employed managers, who are not personally liable for entrepreneurial risk. Management authority detached from property ownership ignited Burham’s criticism of the “rule of managers”, which Helmut Schelsky (1965) took up in Germany. Management or a board of directors assume core management functions and entrustother executives with substantive responsibilities (over areas and departments) and specific employer functions. This process is the subject matter of the sociology of management (cf. Reed 1989, Alvesson/Willmott 1996 and 2003, Grey/Willmott 2005).

(2) Private employers, who utilize others’ labor power for purposes of individual consumption (typically household services) without any intention of producing for a market, are limited to the employer function. In this case, the elements of capital investment and market orientation are missing. In Germany, service personnel is privately employed mostly on an hourly basis for cleaning services. However, in this case, too, there have been other developments of exemplary significance. The so-called employer model for the care of the severely disabled represents an interesting special case. Since 2004, Book IX of the German Social Code grants the severely disabled the opportunity to employ their care personnel on their own, instead of such personnel being assigned by the respective authority (Metzler et al. 2006).

(3) The investment function pertains to the act of acquiring company shares. Although such capital investments may grant certain control options (depending on the legal structure of the company and the type of stake involved), they, nevertheless, do not vest investors with management and employer powers. In the context of increasing alignment of company strategy with shareholder value and utilization of venture capital, investors have gained greater importance (cf. Windolf 2005). Sociological research in this area, as in the field of private employers, is still in its infancy.

There is a second basic mode of non-entrepreneurs assuming entrepreneurial functions by exercising the core entrepreneur function, which is more important for the line of reasoning pursued here. It starts with Schumpeter’s notion of the capitalist entrepreneur whose specific contribution, as we all know, lies in the innovative combination of resources. According to Schumpeter, the entrepreneurial motive of “reforming or revolutionizing the structure of production” (1950, p. 214) under conditions of competition is the crucial force driving the process of “creative destruction”, which determines the momentum of the capitalist economy. Schumpeter’s notion of “creative destruction” has experienced an exceptional reception history, even though it is less compelling in terms of analytical precision as it is in terms of metaphoric quality and the tension inherent in the combination of the two terms.

Above all, it must be kept in mind that the term by necessity refers to a market. “Creativity”, in this context, does not refer to some inherent quality of action (as one might associate with the creativity of an artist) but indicates a variation that has asserted itself on the market: whether a combination of resources is creative in this sense or not is solely determined by market success. “Destruction”, on the other hand, would be misunderstood as the annihilation of others’ resources (e.g., of competitors). The market distinguishes itself from armed forms of competition precisely in that no violence is applied.

The destructive impact of innovation stems from the fact that a business’s market success indirectly deprives competitors’ of resources, thus inhibiting further productive activity on their part. (That does not preclude destructive side effects on the social and natural environment – but they are not the concern of Schumpeter’s line of reasoning). Thus, the notion “creative destruction” stands for innovative resource combinations that have proven successful in market competition.

Schumpeter still argues within the framework of sociological class analysis while transcending it in two respects: on the one hand, he predicts the entrepreneur class losing this core function in the course of innovation being depersonalized and automated in large businesses; on the other hand, he does not consider innovation to be tied to a specific social class – in Schumpeter’s view, “anyone who actually performs the function denoted by the term, even if they are dependent employees, as they currently are to an increasing degree ...” is an entrepreneur (1912, p. 111 – translated from German). In present-day debates on entrepreneurship, too, the entrepreneurial innovation function is assigned groups other than the classical entrepreneurs. The concepts of intrapreneur and social entrepreneurship are cases in point.

(1) The concept of intrapreneur – that is, of manager as an internal entrepreneur – also assigns the entrepreneurial core function of opening up markets by innovating, in addition to the employer function of managing and supervising, to wider circles of executives (cf. Pinchot 1985, Kanter 1989). This is done, among other things, by introducing market-simulating structures in an organization, such as cost and profit centers. The extent to which entrepreneurial rights of disposition are actually assigned in practice varies considerably (and mostly proves to be quite limited). However, irrespective of the actual scope of action at their command, intrapreneurs face heightened expectations in terms of entrepreneurial initiative and market success.

(2) Social entrepreneurship implies extending the entrepreneurial core function to noneconomic spheres of action – primarily to the non-profit sector, areas of civic involvement, and occasionally to state organizations (cf. Leadbeater 1997, Mair/Robinson/ Hockerts 2006, Austin/Stevenson/Wei-Skiller 2006). Here, the entrepreneur function is referred to even though neither interest in profit nor market orientation are involved.

In many cases, management methods are transferred from the profit to the nonprofit sector. In the process, the peculiar nature of social entrepreneurship – that is, entrepreneurship concerned with the solution of social problems – is taken into consideration to very different degrees. The entreployee represents a different case of extending the entrepreneurial core function to other areas (Voß/Pongratz 1998). This type is not only in the position of an entrepreneur with respect to the labor market, as any other employee is, but also acts as an entrepreneur assuming this position in an innovative market-oriented manner. The entreployee actively takes on the entrepreneurial core function on the labor market mainly by deliberately producing and marketing his or her own labor power in terms of utilizing him or herself according to economic principles.

2. Theses on change in capitalist entrepreneurship

In distinguishing different positions and functions, a kind of categorical “map of entrepreneurship” is drawn up, which is comprehensive in terms of content and operates on large scale, thus exposing little detail. This map discloses a number of fundamental changes.

2.1 Diversity of entrepreneurship

The market-related classification scheme based on entrepreneur positions and functions dismisses the focus on the classical capitalist entrepreneur that has prevailed in economics and the social sciences. This type of entrepreneur is identified as a special case, which played an exceptional role in the development of capitalism (as the classics have shown) and will continue to have a certain paradigmatic significance but must increasingly be viewed in relation to other forms of entrepreneurial action. A broad conception of the entrepreneur opens the view for an extensive range of entrepreneurial activities. A number of analytical clarifications are necessary to prevent this expanded category from ending in inappropriate generalizations.

(1) First, distinguishing entrepreneur types according to the structure of markets is of fundamental importance: relevant criteria are the kind of commodities involved, the mode of exchange, or the conditions of competition. Entrepreneurship in different types of markets is comparable only to a limited degree.

(2) Second, specialization in entrepreneur functions raises problems of integration. The classical capitalist entrepreneur combines significant functions within one person. He or she develops an innovative business idea, invests his or her own capital in its realization, acts as an employer, and personally manages and supervises the course of affairs. In contrast, in large modern businesses, these single functions are brought together by means of organization.

 (3) Third, extending the entrepreneurial core function to large parts of the economically active population and to non-economic areas raises the question as to the relation between claim and reality of entrepreneurship: To what extent does the actual scope of action in specific cases (e.g., a profit center or a non-profit organization) accord with the ideological postulate of innovative entrepreneurship? How much entrepreneurial freedom can actually be exercised?

(4) Fourth and last, the fact that different market positions and entrepreneurial functions inevitably blend and overlap has to be systematically taken into consideration. For instance, an executive may (a) be an entrepreneur with regard to his or her own labor power and (b), as a supervisor, may routinely be charged with employer functions, while (c) being called upon to show own entrepreneurial initiative as an intrapreneur. In a capitalist economy with a diversity of market structures, such overlap is the normal and not the exceptional case. An actor is not per se an entrepreneur or non-entrepreneur, but is one or the other with regard to a certain market. When active on several markets, he or she may occupy different market positions and perform various entrepreneur functions depending on the market in question. Operating on several markets at the same time entails mutual impact and conflicts that have yet to be explored in detail.

2.2 Expansion and ‘profanation’

The suggested expansion of the category of entrepreneur originates in analytical and conceptional considerations – to be precise, in linking the notion of entrepreneur to market position. “Society of entrepreneurs”, at the same time, refers to the empirical phenomenon of increased significance of entrepreneurship in economy and society. In lack of empirical research, at this point the thesis of the expansion of entrepreneurship can only be substantiated theoretically, for the most part drawing on analyses of organizational change in businesses.

The increase in entrepreneur positions is an issue that is relatively easy to deal with. Their number depends on the spread of market structures and decentralization of markets: the more markets exist and the larger the number of sellers on those markets, the greater the number of entrepreneurs. The increase in self-employment in Germany during the past 20 years can hence be interpreted as a rise in entrepreneurship.

By contrast, the entrepreneurship debate raises a more challenging and analytically more interesting issue concerning the expansion of the entrepreneurial core function. For this assumption stands in stark contrast to Schumpeter’s assessment (1950) that entrepreneurs render themselves superfluous by turning the innovation function over to groups of managers and experts in bureaucratized businesses (p. 213 ff). Accordingly, he expected the willingness to innovate to become depersonalized, progress mechanized, and “the process of inventing itself ... a matter of routine” (p. 215 – translated from German). Schumpeter identified this as a key cause, which, in interaction with other social processes, would lead to the predicted self-destruction of capitalism.

Obviously, his forecast thoroughly underestimated capitalist societies’ capacity for integration and renewal (just as Karl Marx did). The 20th century has indeed witnessed the routinization of innovation ability: the major share of technological development has come out of specialized company research and development departments as well as state-sponsored research institutions. Nevertheless, this has neither impeded economic momentum nor curbed profitability in the long-term. Quite to the contrary, instead of the predicted end of capitalism, it has reached a new level of development, where the entrepreneurial core function of “creative destruction” has been mobilized in a flexibilized and generalized manner to an even more uncompromising degree.

The waves of organizational change in businesses observed during the past two decades have led to expanding entrepreneurship within companies in two directions: downward and inward. In a new way, this expansion perpetuates the process that has led to the evolution of the entrepreneurial core function into an everyday commonplace and that set in with the routinization of the innovation function. In accordance with Schumpeter’s characterization of capitalist civilization as “anti-heroic” (1950, p. 209), this development can be interpreted as a process of ‘profanation’. The term profanation is employed to depict the fact that entrepreneurship, once conceived as a type of exceptional economic action thriving on endowment with special faculties, has been deprived of its extraordinariness and relegated to the status of a commonplace activity that, in principle, anyone can be – and increasingly is – expected to perform.

(1) Organizational change seeking to install altered structures, such as project work, target agreements, or profit centers, leads to extending the entrepreneurial core function downward to ever larger circles of employees. The concept of intrapreneur casts such changes into a set of requirements representing an entrepreneurial profile. The profanation (and normalization) of entrepreneurial action becomes manifest in the context of project structures where employees at all levels are expected to bring forth innovative resource combinations. Employees are often gladly willing to do so, since project work is frequently experienced as a creative activity. This observation is a result of our exploratory empirical study on the question as to what extent the outlook on work held by qualified employees corresponds to the type we call entreployee (Pongratz/Voß 2003 and 2004) – and other studies with similar results support this finding. Contrary to an outlook centered on ensuring performance in line with professional standards, characteristic of the professionalized employee type, many respondents displayed an outlook emphasizing performance enhancement and were ready to improvise and take risks to a considerable degree. This type takes initiative and risks characteristic of entrepreneurial action to achieve efficient solutions geared toward market requirements. In jointly mastering ever-new challenges as a team, a specific kind of emotional experience is sought in work. Skillful improvisation and demonstrations of successful achievement serve to cope with inevitable risk.

(2) Organizational change serves to extend entrepreneurship inward by subjecting the organization’s own processes and structures to “creative destruction”. Schumpeter’s revolutionizing postulate primarily pertained to outwardly directed entrepreneurial action targeting the market environment. Internally he assumed (following Weber) bureaucratically stabilized structures. Measures directed at profound organizational change have kept the permanent renewal of internal structures ongoing for over 20 years now – analogous to outwardly directed entrepreneurial action. In many businesses, one organizational change project follows the next, infinitely perpetuating restructuration. Here, too, profanation becomes apparent in processes of change being organized in a projecttype fashion: demand for renewal is translated into organizational tasks, the realization of which requires not so much entrepreneurial leadership as a project-type process design that can be standardized with the help of a consultant.

The reasons for this development have been widely discussed in organizational change research (e.g. Kanter/Stein/Jick 1992): the most prominent ones are to tap productivity reserves (both in terms of individual work performance and modes of cooperation) and enhance flexibility within the organization. However, the problems that emerge in the wake of organizational change are indeed considerable and they have yet been relatively little researched (cf. Damanpour 1991, Armenakis/Bedeian 1999). Therefore, at this time, it is difficult to answer the question as to what extent and in what form the entrepreneurial impetus downward and inward will be established in the end.

2.3 The project form and entrepreneurial action

From an organization-theoretical point of view, the question arises as to how company integration can be ensured under conditions of permanent organizational change and independent

entrepreneurial activity within different company divisions. Established organization theories assume either mostly stable organizational structures or exogenous impulses triggering change. Assuming sustained processes of “creative destruction” within organizations is hardly compatible with the prevailing understanding of structure.

As yet, there is no theory of organizational change that comes anywhere close to adequately accounting for the implications of ongoing organizational change as observed empirically (cf. Collins 1998, Caldwell 2005).

The fact that work is organized in project form, which, as mentioned above, provides a framework for expanding and normalizing entrepreneurship within the organization, may hold an explanation. Projects are limited in terms of time and subject matter and are designed to master new and complex tasks by means of cooperation. They require innovative solutions to problems under conditions of limited resource availability: there are no blueprints for projects; each project unfolds its own momentum. Normalized entrepreneurial action within an organization is mainly linked to the project form, because this mode allows a high degree of self-organization and innovative initiative while remaining outwardly flexible for other structures to dock onto.

Research on project work is still in its infancy, because the sociology of work and organization have been late in recognizing the fundamental significance of this principle of work organization (cf. Strauss 1985, Yeatts 1997, Bollinger 2001, Hodgson 2004, Staber 2004, Latniak/Gerlmaier 2006). Most of the knowledge we do have is about coordination mechanisms within project groups, whereas little research has been done on coordination between various projects and their connections to centralized organization structures. Projects accommodate expectations of self-determined work, because processes and structures are laid down only in the course of the project. This motivates a pronounced willingness to perform, as empirically evidenced in case of the performance enhancement type identified in our study (Pongratz/Voß 2003). However, intense group dynamics and limited resources (e.g., a very tight timeframe) can cause exceptional strain, threatening to exceed the capacity to mentally and physically cope (Latniak/

Gerlmaier 2006).

The concept of loose coupling (according to Karl Weick 1985) provides a theoretical tool suited to grasp the interlinking of projects and their organizational integration. With regard to project work, it leads to a center-periphery model of organizations involving a formalized, hierarchically regulated, and thus “closely coupled” organizational core and a “loosely coupled” periphery consisting of a multitude of projects. Shifting innovative entrepreneurship to the organizational periphery constitutes a new mode of risk management.

It allows organizations to fully benefit from their members’ successful entrepreneurial initiatives, while the organizational core remains unaffected in case of failure and projects can easily be discontinued or outsourced. Integration of entrepreneurship cast in the guise of projects raises numerous theoretical and empirical questions waiting to be answered. To conclude, the framework conditions relevant to this development will be discussed.

3. Developmental conditions of entrepreneurship incorporated as projects

Summarized the main arguments are: in capitalism, entrepreneurs, as profit-seeking sellers of commodities, perform crucial economic functions; however, they do so (and this has yet to be adequately taken into account) in highly diverse markets and in manifold forms. These functions are shifted to ever larger sections of the economically active population by requiring them to assume entrepreneurial tasks in day-to-day work – in fact, they are frequently confronted with such requirements in multiply overlapping ways. Expanding entrepreneurship within organizations – downward and inward – in form of projects and in context of permanent organizational change is of crucial significance in this respect. The process of “creative destruction” is inwardly directed, thus challenging the prevailing understanding of organizations.

3.1 Enhanced willingness to perform serves to drive the development

Organizations are able to cope with inwardly directed “creative destruction” only if a large share of its members actively engage in such entrepreneurial initiative. This requirement points to the subjective side of the development, namely to the conditions underlying employee willingness and ability to undertake project-type entrepreneurial action. In German research on work, this subjective dynamic has been referred to as a process of “subjectivation” (Moldaschl/Voß 2002): employee achievement potential can be utilized at a new level in terms of quality and intensity, because the subjects mobilize and volunteer it on their own in the context of self-organized work. This frequently takes place on grounds of value commitments placing high priority on autonomous and interesting work (Baethge 1991). It is not just businesses that urge employees to elevate performance, rather the employees are willing to step up on their own when granted freedom in organizing their work (see also the concept of the „enterprising self“, e.g. Rose 1992, Bührmann 2006, Bröckling 2007).

The outlook centered on performance enhancement (described in chap. 2.2) involves a strong interest in adjusting one’s own work performance to changing demands in a permanent, autonomous improvement process. Especially professional employees, facing flexibilized conditions and high pressure to perform, derive considerable satisfaction from being able to make the best of difficult work conditions, thus proving themselves and asserting themselves on the market. In this respect, many employees are willing to approach their own labor power from the stance of an entrepreneur conforming to the entreployee type; in so doing, they at the same time satisfy the requirements of an intrapreneur.

This development, however, entails highly ambivalent consequences. Whereas increased opportunities for self-determined work are one side of the coin, growing pressure to perform and stringent targets for success constitute the other side. Accordingly, in Germany, the intensity of work is on the rise while working hours are being extended.

Under conditions of goal-oriented project-work, many employees are willing to work considerable overtime to ensure good results. This, however, also causes an increase in strain and health risks (Bollinger 2001, Latniak/Gerlmaier 2006).

In combination with strong individual ties to the company typical of Germany – the company and the immediate colleagues are experienced as a kind of extended occupational family – this attitude may lead to increased dependency on the company (Pongratz/Voß 2003, p. 180 ff), because many employees accept mounting pressure at work to forgo the risk of losing their familiar working environment. German executives, too, show a tendency of being overwhelmed by the demands of intrapreneurship (Faust/Jauch/Notz 2000). They frequently experience unease in the light of a leadership role characterized by conflicting demands of centralized bureaucratic control, on the one hand, and decentralized entrepreneurial responsibility, on the other. These problems raise the question of how the conditions governing entrepreneurial project work are to be regulated (e.g., in terms of pay based on results or health protection). In this respect, the cultural conditions underlying such a development of entrepreneurship also need to be considered.

3.2 Cultural prerequisites of a society of entrepreneurs

Germany is not exactly known for being well-endowed with an elaborate entrepreneurial culture. The share of self-employed amounts to an, in international comparison, very modest 11% of the economically active population and entrepreneurial activity is highly regulated in a number of areas (such as agriculture or the free-lance professions).

Can a process of inward-directed “creative destruction” and increasing demands for self-determined work be expected to trigger a surge in entrepreneurial development under such conditions? What are the cultural conditions for such a development in Germany?

Following Max Weber in his quest for the cultural foundations of modern orientations toward work, four aspects deserve special attention: rational conduct of life, professional qualification, work mentality, and cultural model.

(1) Keeping with Weber, we need to ask about how far spread and advanced a methodically rational conduct of life is as the basis of a capitalistic, entrepreneurial economic mentality. Findings from qualitative research by the project team “Alltägliche Lebensführung” (1995) (Everyday Conduct of Life), for instance, give evidence for new forms of rationalization of the conduct of life encountered in different occupational groups –though there are considerable variations and a high degree of improvisation is involved.

(2) Entrepreneurial initiative requires expert skills and calls for an institutional foundation accordingly to support the acquisition of professional knowledge and the generation of innovative knowledge (cf. Oesterdiekhoff 1993, Bührmann et al. 2006). The Global Entrepreneurship Monitor favorably assesses the infrastructural conditions for business start-ups in Germany, whereas the provision of educational programs geared toward supporting start-ups is judged insufficient (Sternberg/Brixy/Hundt 2007, p. 22 ff). In addition to the skill base, a general disposition for entrepreneurial engagement is also relevant. In Germany, a lack of entrepreneurial spirit is widely lamented in public debate (Achtenhagen/Welter 2005). The Global Entrepreneurship Monitor provides evidence indicating a relatively high degree of risk aversion in international comparison among the economically active German population. In Germany, start-up opportunities are viewed rather pessimistically and fear of failure looms large (Sternberg/Brixy/Hundt 2007, p. 19 f). Reasons for this are found in the orientation toward work and a lack of cultural models.

(3) The orientation toward work is related to the German system of institutions regulating work and significantly corresponds with welfare-state-related ideas of security. Our entreployee study, for instance, discloses little active entrepreneurial labor market orientation even under conditions of heightened job insecurity (Pongratz/Voß 2003, p. 168ff). On the contrary, we observed a security mentality (contradicting the assumption of entreployee!) with little willingness and ability to manage oneself according to economic principles. Even if the threat of job loss looms, many employees simply hope to be spared and hardly actively inform themselves about job alternatives.

(4) The appeal of the status of a socially secure employee also has to do with a lack of convincing cultural models exemplifying entrepreneurial initiative. For instance, forms of self-employment common in Germany are largely tied to professional norms (particularly in case of the trades and freelance occupations); hence, these groups show strong commitment to professional technical standards and to a much lesser extent commercial market orientation.

Given this situation, we can expect modest advances at best in the development of entrepreneurial initiative within or outside of organizations in Germany in the near future. Particularly as the question of how project-type entrepreneurship might be integrated into existing organization structures remains to be answered, analytically as well as in practice. Aside from resulting behavior uncertainties and coordination problems, an aggravation of social inequality looms as a potentially problematic consequence on the horizon. For endowment with material resources for entrepreneurial action is just as unequally distributed as are its cultural prerequisites. The distributional impact characteristic of market dynamics leads to the accumulation of profit in the hands of few market participants (when refraining from regulatory intervention), consequently reinforcing inequalities. The entrepreneurial initiatives discussed here involve many aspects characteristic of winner-takes-all markets, where marginal variations in performance translate into large differences in profit (Frank/Cook 1995).

From the vantage point of social analysis, these are signs of a structural change that is breaking new ground for the competition-related innovation spiral – a fundamental functional principle of capitalist economy – in economy and society. The separation of this function from a specific social class, irrespective of all transitional difficulties involved, does not at all indicate crisis but is an expression of the persistent vitality and creativity of capitalism. The question whether we will all turn into entrepreneurs in a “society of entrepreneurs” must still be answered with caution. In the line of reasoning offered here, we may indeed expect it to be increasingly difficult to dodge entrepreneurial demands on our work in the course of our work life – whether they arise from entrepreneurial market position, delegation of entrepreneurial functions, or are just an outgrowth of ideology. Nevertheless, “being affected by entrepreneurship” will be experienced in different ways and to varying extents: selectively or permanently, self- or other-directed, partially or comprehensively, successfully or precariously. Although adhering to the functional logic of capitalism, entrepreneurship is not simply a fate but an opportunity for action that may be deliberately chosen and shaped.

A knowledge framework for understanding small family firms


1. Introduction

Small firms represent world-wide a fundamental factor in economic development and wealth. In particular, in the Italian context businesses are overwhelmingly small and family owned (Istat, 1996; Bank of Italy, 1996).

The literature suggests that 30% of firms survive into the second generation of family ownership, and just 15% survive into the third generation (e.g. Kets and Vries, 1993; Ward, 1987; Matthews, Moore and Fialko, 1999). The rate of survival for small family business is lower, down to an average five to ten years (Perricone et al., 2001).

One of the main causes of failure is considered the centrality of the owner-manager, since it makes difficult for the successors to take over effectively (Feltham et al., 2005). The owner-manager represents the main source of competences and capabilities in the organisation and his/her leave may cause a relevant amount of knowledge, as would happen for key employees (Wong and Aspinwall, 2004). Malinen (2004) argues that one of the most relevant obstacle in business succession is the difficulty to retain the knowledge from the incumbent to the successor. The unique bundle of resources called familiness has appeared in the literature as a possible explanation of the competitive advantage of family firms (Habbershon and Williams, 1999). The owner-manager play a central role in the development of familiness, as organisational leader do in terms of influence on culture, values and performance of their firms (Schein, 1983). The long standing tenure of owner-managers (three times longer than non-family executives according to McConaughty, 2000) emphasises their role in shaping and making the organisation dependent on their physical presence.

Despite the relevance given in the literature to the distinctive resources and competences at the base of the family business competitive advantage, there is scope for further development of integrated conceptual models to help researchers and practitioners in dealing with business succession. Sharma et al. (2004), for instance, call for more studies directed to understand the transfer of tacit embedded knowledge to the next generation. The latter is considered one of the major concerns for a successful succession. Besides, with few exceptions, the literature has not focussed specifically on the peculiarity of small businesses (Venter et al., 2005).

Our main argument is that business succession in small family firms can be effectively interpreted and managed as a process of knowledge transfer and creation in an synergic relation among the incumbent, the successor and the rest of the organisation.

The aim of this paper is to develop a theoretical model for managing knowledge in family firms succession (FFS), informed by Intellectual Capital (IC) literature. In doing so, the paper draws from literature related to family business succession and IC management. FFS, in this sense, is perceived as a process of knowledge transfer to preserve and improve the organisation’s future value creation capacity. The theoretical model is proposed to understand how FFS can be interpreted as a process of IC management. The paper will be structured as follows: section 2 will present a summary of the family business literature focussed on the business succession, while the third section will analyse the small businesses characteristics under an IC perspective. The fourth section describes the assumptions and structure of the theoretical model, addressing both reflections on its research and practical implications, and limitations. Finally, some concluding comments and recommendations are presented.

2. Business succession in family firms: an IC perspective

In this paper we adopted a stringent definition of family firm and business succession. In detail, family firm is considered as a “business that will be passed on for the family’s next generation to manage and control” (Ward, 1987: 252). Business succession, coherently, is here defined as “either the occurrence or the anticipation that a younger family member has or will assume control of the business from an elder” (Churchill and Hatten, 1987: 52). Besides, throughout the paper, the terms business succession and business transfer would be used as synonymous, for the sake of simplicity. Business succession is undoubtedly one of the most critical process in a firm life-cycle and attracted the interest of several authors.

There is a bulk of literature on family business succession that focussed on different issues, in the attempt to shed some lights on its complexity. Business succession has been a central topic of the family business literature beginning from the 1960s, and represents almost one-third of the literature (Sharma, Chrisman and Chua, 1996). Succession is first of all a process (Davis, 1968; Barnes and Hershon, 1976; Morris et al., 1996; Sharma et al., 2001) that takes time to develop and needs to be planned and managed in order to be successful. In this process, however, several subjects are involved; the incumbent (Ambrose, 1983; Rubenson and Gupta, 1996), the successor (Barach et al, 1988; Birley, 1986, 2002; Handler, 1990), the family (Davis, 1968; Handler, 1990) and the stakeholders (Handler, 1989; Fox et al., 1996; Steier, 2001). Other studies, moreover, focussed on the difficulties that may be involved in the process, highlighting, among the other, the intricacy of the transfer of capabilities for running the business (Fox et al., 1996; Malinen, 2001; Cabrera et al, 2001).

Several factors influencing the succession have been suggested (e.g. Handler and Kram, 1988; Harveston, Davis and Lyden, 1997) leading to analysis on the ability of the incumbent and the successor to manage the complex and highly emotional process of succession (Magretta, 1998; Matthews et al, 1999). Despite this high interest, there is scope for improvement in theory and practice (Sharma et al., 1996; Sharma, 2004; Brockhaus, 2004).

There is a general agreement on that family business succession is a complex process that takes time and involves several and different factors (Le Breton-Miller et al., 2004), and see the incumbent and the successor go through different phases. In that process the relationships within the business and the business become the primarily governing factors (Churchill and Hatten, 1997). One of the surrounding issue, and major concern, involved in the business succession process is the transfer of tacit knowledge embedded in owner-manager’s mind to the successor (Sharma, 2004).

Indeed, family businesses develop distinctive resources and capabilities that are related to their capacity to outperform non-family businesses. Adopting a Resource Based View (RBV) perspective, Habbershon and Williams (1999) introduced the concept of “familiness”, defined as the unique bundle of resources and capabilities that are distinctive to a firm as a result of the family involvement. This concept has not been adequately theorized, although it is recognized as emanating from the interaction between family members, and may lead to enduring competitive advantage (Chrisman, et al., 2003). Familiness refers to the commonality of the unique resources, capabilities and visions within family firms, whether economic or non-economic. Family firms are not simply “made”, on the contrary they usually “born”, however they are affected by social, cultural and economic factors both of the external environment and of the family itself (Chua et al., 2004). Cabrera-Suàrez et al. (2001), adopting a RBV perspective, propose a theoretical model for family firm succession centred on the familiness concept, and suggest the importance of transferring the tacit embedded knowledge as well as other factor of competitive advantage. Steier (2001) analyses another more specific aspect of the competitive advantage, such as networks and social capital, and proposes a model to face the problematic relationship among the successor and the stakeholders. The cited contributions, however, miss to purpose to both having an integrated framework and practical implications at the same time.

For instance, the RBV framework, on which much of the study have been conducted centred on knowledge, has been criticized in the literature as tautological, and unable to provide practical and conceptual tools to support owner-managers and managers decisions (Foss and Knudsen, 2003; Prime and Butler, 2001). Whereas, the analysis of just one piece of the whole, like social capital, may miss the dynamic relationships among the components of the intangible and tangible resources of a family firm.

Adopting an IC perspective can overcome some of this limits, offering a more compelling and overarching framework able to picture the complexity involved in a FFS. According to Reed et al. (2006), IC is seen more apt to explain and measure the sources of competitive advantage of a firm. In a recent study Youndt et al. (2004) find positive correlation between IC and superior financial performances.

3. Small business and the consequences for IC

It is widely recognized that “the economic prosperity rests upon knowledge and its useful application” (Teece, 1981). Conversely, firm success and prosperity are based on its ability to create and retain the stock of knowledge. Penrose (1959) offered a new perspective in understanding the source of competitive advantage of the firm. Economic rents are not linked merely to the possession of resources, but to the extent they are managed and innovated through time. She stresses the importance of continuous maintenance of the firms’ existing capabilities and knowledge bases in protecting and strengthening the competitive advantage. As Kuznets (1966) suggests economic growth, and business growth, is due to the “increase in the stock of useful knowledge and the extension of its application”. Knowledge and information “have become the economy’s primary raw material and its most important outcome” (Stewart, 1997: x); they are the present and future basic economic resource (Drucker, 1993: 7). Ireland and Hitt (1999: 44) believe that “the ability to build, share, and leverage knowledge will replace the ownership and/or control of assets as a primary source of competitive advantage”. Intellectual capital can be conceptualised and defined as a set of bundled capabilities/competencies and knowledge resources, which are linked and mutually dependent (Rastogi, 2003). As a consequence, competitiveness is the ability to continually build capabilities and competencies, which have a historical trajectory and yet are able to produce new and innovative products. Knowledge management (KM) becomes strategic for every organisations, regardless the dimension of the business. The discussions on IC and KM, however, focus on large organizations, with little attention being paid to small businesses and small family business. The latter, often, compete through their intangible capabilities, since their resource scarcity (OECD, 2002; Welsh and White, 1981) does not allow to cope with large corporations’ tangible capital.

In the literature, there are different proposition of what intellectual capital is and what are its main elements (among the other Petty and Guthrie, 2000; Edvinsson, 1997). As defined above and depicted in Figure 1, we adopt an holistic approach in defining IC, as the result of dynamic interrelationships and conjoint interaction among its components (Rastogi, 2004). Structural capital can be considered as the knowledge created by, and stored in organisation technical devices (IT infrastructures), routines and processes, but also embedded in patents, copyrights, trademark, and so on. It comprises the “hardware, software, databases, organizational structure, patents, trademarks, and everything else of organizational capability that supports those employees productivity” (Edvinsson and Malone, 1997: 11), and “it can be reproduced and shared (like) technologies, inventions, data, publications (…) strategy and culture, structures and systems, organizational routines and procedures” (Stewart, 1997: 108-109).

On a knowledge perspective, Structural IC can be seen as a set of internalised knowledge composed by explicit and tacit knowledge embedded in structural elements, some with legal recognition. Structural IC can be thus equated to the capability of an organisation to manage its embedded knowledge, and sustain its personnel in developing skills, capabilities. According to Rastogi (2004) structural capital can be considered the Knowledge Management (KM) function of the organisation. Small businesses are likely to have low levels of Structural Knowledge due to the lack of financial and organisational resources (Beaver and Jennings, 2005). They are organised in simple, flat and less complex structure with a high level of functional integration. Most of small business activities and operations, however, are governed by informal rules and procedures, there is less formalization and standardization in their work (Spence, 1999; Ghodian and Gallear, 1997). Such organisation structures are likely to be organic and loosely structured rather than mechanistic and formalised (Beaver and Jennings, 2005). In small businesses the owner-manager normally represents the main source of strategic knowledge and dynamic capabilities. The latter is the ability to create visible and structured routines and processes, related to higher order capabilities which are cross-functional in nature (Bakhru, 2004). The lack of a management team and culture, information systems, managerial tools and processes is a significant weakness for small businesses when they face a business succession process. Indeed, this means that in small firms the stock of knowledge embedded in the organisation and the ability to create, develop, share, integrate and use its knowledge, are expected to be low (Wong and Aspinwall, 2004).

The External IC, or Relational, refers to brands, customer loyalty, distribution channels, financial institution collaboration. This group of IC relates closely to the concept of social capital SC (Nahapiet and Ghoshal, 1998) as an influencing factor of the economic performance of firms (Baker, 1990). Indeed, SC is considered as the network of relations, not just within the organisational boundaries, but most of all outside the firm. Particularly useful is the concept of “relational embeddedness” (Granovetter, 1992) that describes the set of personal relationships people developed with each other.

Given the lack of a management team, in small firms the strategic relations with the environment reside into the owner-manager. Moreover, the owner-manager is at the centre of a network of relations with the strategic stakeholders. What Nahapiet and Ghoshal defined as social capital refers to the “actual and potential resources embedded within, available through, and derived from the network of relationship possessed by an individual or a social unit” (Nahapiet and Ghoshal, 1998: 243). This is not far from Bourdieu’s position on social capital as “the sum of the resources, actual or virtual, that accrue to an individual or a group by virtue of possessing a durable network of more or less institutionalised relations of mutual acquaintance and recognition” (Bourdieu and Wacquant, 1992: 199). Thus, it is possible to assume that in small firms the individual unit of social capital is the owner-manager.

The last group of IC components is Human IC. Members of an organisation retain personal knowledge, experience, expertise and some may have also owner-managerial spirit and ability to adapt and change. Human IC recalls directly the concept of tacit knowledge owned individually by members of an organisation, the ability to think and innovate products or processes (Stewart, 1997). This is the most intangible of IC and it is hard to guarantee its presence and development over time. Employees can not be owned, they may leave the firm determining a loss of knowledge, experience and expertise. The level of strategic knowledge held by the employees in small business can be generally considered to be low. This is due to the low degree of specialisation that usually characterizes small firms’ employees. A low level of specialization may lead to inadequate expertise in taking charge of functions. Small firms may lack highly educated and experienced employees or expert professionals with management and ICT skills (OECD, 2002). Moreover, the investment on employee training is reduced or absent. The consequences are employees not having the necessary skills to manage and create knowledge.

By the learning process point of view, the owner-managers play a crucial role in the daily operations of their firms, which leads to a significant share of learning and knowledge at their level. This is especially the case of micro enterprises, in which the owner-manager tends to be the beneficiary of the learning process and not the employees (Wong and Aspinall, 2005). It is not surprising that the knowledge is kept in the head of the owner-managers becoming the main knowledge repository and storage. Indeed, small businesses’ management style is characterised as dominated by the owner-managers, who is also the strategic apex, and the decision making is centralised with low level of delegation (Ghobadian and Gallear, 1997).

The overall intellectual capital of a firm, in our analysis, is not the sum, but the result of the reciprocal influence of the three elements. Indeed, as suggested by Coleman (1988), SC is strictly related to the creation of Human Capital through trustworthiness relationships, regulated also by norms and sanction, and the access to information flows. At the same time, the quality of the personnel is affected by the support given by the firm in managing knowledge (KM), but also affects the intensity and extension of the network of internal and external relationships (SC).

Given these assumptions, business transfer is not just a matter of physical assets change of management and property. It is mainly a problem of maintaining and developing the level of operational and strategic knowledge embedded in the human and customer capital of the firm. Business succession, together with employees’ leave, are considered the major sources of knowledge loss for small businesses (Wong and Radcliffe, 2000; Wong and Aspinwall, 2004). Small business will endure a greater risk from the occurrence of knowledge loss compared to large organisation. This is because most of the key knowledge is held in the minds of few people, specifically the owner-managers.

To conclude, a successful FFS process is one that deals with the management of the flow of IC from the incumbent to either the successor of the organisation as a whole. In the first case we can refer as a process of knowledge transfer between two subjects, in the second one is a knowledge formalisation process, in both cases tacit knowledge needs to be made explicit and then internalised by the organisation through routines and technological supports (Nonaka and Takeuchi, 1995).

4. Theoretical model

The theoretical model is structured upon the IC and the knowledge management literatures. In the previous section, the analysis highlighted the relevance of the components of IC, and especially the role of the owner-manager as a source of knowledge. The latter, unlike other inputs such as land, labour and capital, is characterised by high levels of uncertainty and asymmetries across persons. Knowledge cannot be easily measured, valued, created, accumulated and transferred, but it represents the source of competitive advantages.I In small businesses, knowledge spawns and comes from one main source, the owner-manager.

Also on a theoretical point of view, the reasons for the succession of firms to heirs can be referred to: the existence of an idiosyncratic knowledge of how to run the family business; the complexity of some business and the uncertainty of the future; and the competitive advantage related to the creation of transaction cost reducing social network, based on strong family ties (Bjuggren and Sund; 2002). Also empirical evidence indicates that it is often more likely for an owner-manager’s child to become an owner-manager than for any other (Huuskonen, 1992). The family history, the day to day experience, the values and principle embedded in being owner-managers are very influential factors (Malinen, 2001). This is coherent with social capital theory, which demonstrated how family is important in shaping children’s choices. Coleman (1988) showed how the dropout rates differs widely according to the characteristics of the family and the expectation on children’s future. On this premises, the inter-generational transfer is one of the most frequent events in family business and represents the focus of the theoretical model.

We construct the theoretical model considering, as a key factor in a firm succession, the possibility to preserve and develop the stock of knowledge. The successor or/and the organization should be put in the condition to leverage the existing knowledge. Business succession from one generation to another is conceptualised as a process of knowledge transfer and creation.

Indeed, the perspective of IC focuses on the stock and flows of knowledge embedded in an organisation and is connected with the financial performance of the firm (Mouritsen, 2004). The main assumption of this paper is that business transfer in small family firms is mainly a matter of maintaining and leveraging the IC embedded in the owner-managers’ expertise, skills and experience and the rest of the organisation. Indeed, Petty and Guthrie (2000: 159) suggest that “knowledge management is about the management of the intellectual capital controlled by a company”, conversely in small businesses most of the IC is controlled and owned by the owner-managers as a form of tacit knowledge, work-related knowledge, work-related competencies, owner-managerial spirit, culture, values and so on. The owner-manager represents not just the main source of strategic human capital (Kelly et al., 2000), but also of social capital (Steier, 2001), such as customer relationships, business partnerships, distribution channels. In Penrose (1959) terms owner-managers possess two of the mechanisms for achieving competitive advantage, namely firm-specific knowledge possessed by managers; and the entrepreneurial vision of managers. Given the absence in small family firms of a management team, it is possible to assume that is the owner manager the bottleneck for the rate or efficient expansion to achieve profitable growth, and the key proactive role to perceive and pursuing productive opportunities. Several studies confirm the centrality of founders in family business. They exert considerable influence on the culture and performance (accounting profitability measures, market performance and cost of debt financing) of the firm during and beyond their tenure (Anderson et al., 2003; Garcia et al., 2002; McConaughy, 2000).

Based on these assumptions, during the business transfer process, most of the organisation’s IC is at risk and, needs to be adequately managed. IC management can be conceptualised using two different perspectives: the stock (or measurement) and flow (or strategic) approaches (Petty and Guthrie, 1999). The paper refers to the latter, since managing IC in small family firm succession (FFS) is a matter of understanding “the creation and development of value” (Mouritsen, 2004: 261), and making sure it remains and develops with the next generation. As argued by Roos et al. (1997) intellectual capital flows within an organisation may be used to create and leverage knowledge to enhance firm value.

However, knowledge does not flow linearly within the organisations and it needs to be formalised in linguistic codes and symbols (Kogut and Zander, 1992). This is not always possible; often individuals and organisations do not know what they know. Most of knowledge is tacit and could be transferred and acquired only through observations, application and use. Another challenge in managing knowledge transfer is that it resides in multiple repositories different in quantity and quality. Walsh and Ungson (1991) identified five retention repositories for knowledge in organisations: individual members; roles and organisational structures; the organization’s standard operating procedures and practices; its culture; and the physical structure and the workplace. In a more recent contribution, McGrath and Argote (2000), condensed the number of repositories down to three basic elements of organisations: its members, its tools (hardware, software, information systems and others), and in its routines, tasks and culture. Translating these concepts in IC terms, the members repository represents the Human Capital component, which in small family business is centred around the role of the owner-manager.

The tools represent the technological component of the repository, and can be translated in the knowledge management component of the IC. Lastly, tasks and their interrelationships with members and tools, both outside and inside the organisation, represent the Social Capital component of the IC.

Knowledge transfer, thus, involves actively the members of an organisation and its technologies, also in terms of tasks and processes. In a business successions incumbent, successor and the rest of the organization are involved in a process of knowledge transmission, absorption and reuse. From the quality of such transformation on the repository of knowledge may foster or hamper the final result of the succession process. As suggested by Szulansky (2003), three factors affect the interfirm knowledge transfer, namely: the characteristics of the source of knowledge; the characteristics of the recipient of knowledge; and the characteristics of the organisation. A significant component of the knowledge that organisations acquire, especially tacit knowledge, is embedded in individual members. This is also the most difficult type of knowledge to be transferred and it depends on the relationship and on the quality of the recipient and the source of knowledge. In a business succession process we are interested in understanding the conditions and the means through which knowledge is transferred from the incumbent and the designed successor.

Knowledge can also be embedded in an organisation’s tools and technology. If it so, knowledge transfer may occur in a more efficient and effective way, since it is explicit in nature, thus, easier to capture and use. Explicit knowledge embedded in technology has been found to transfer more readily than knowledge located in other repository (Zander and Zogut, 1995). As a consequence, the characteristics of the organisation in terms of technology, processes, managerial tools, hardware, software and so on, represent both a support for the knowledge transfer from the recipient to the source, but also become an additional repository of knowledge.

Based on this foundations derived from the relevant literature, we structured the theoretical model upon the following dimensions:

􀂾 Characteristics of the successor. He/she represents the recipient of the knowledge transfer process whose characteristics impact on its efficacy. That includes the formal education and training received, the personal motivation and commitment on the venture, the intimacy with a and the trust with the source of knowledge, the experience and responsibilities within the business, the level of IC detained, and the level of responsibility covered in the organisation.

􀂾 Characteristics of the incumbent. He/she represents the main source of knowledge in small firms. We focus on characteristics such as the attitude toward delegation, observation and supervision of the successor’s activity, the motivation and commitment on the process, and the intimacy with the recipient of the knowledge, the level of IC detained and the level of responsibility covered within the organisation.

􀂾 Characteristics of the organisation. The organisation and its members may represent either a source or a recipient of knowledge. Indeed, the incumbent may decided to transfer his/her knowledge towards a manager, or an employee. On the other hand, the organisational processes and tools may store and made available previously tacit knowledge. That include the availability of managerial tools and processes, such as business plan, management accounting systems and ideas, integrated information systems and the presence of managers within the organisation.

As represented in figure 2, the above dimensions are interrelated and need to be considered in their systemic relationship. The knowledge repositories play a dual role in knowledge transfer in organisation, thus, in business succession (Argote and Ingram, 2000: 152). On the one hand, the knowledge repositories modify when knowledge transfer occurs. The change in the form and content of knowledge repositories, thus, represent the outcome of the knowledge transfer process. On the other hand, the form and content of the knowledge repositories affect the processes and outcome of knowledge transfer.

Some contextual factors are also considered, such as the motivation of both the incumbent and the successor, and the economic and family conditions. Motivated and committed successors is considered as desirable attribute (Chrisman, et al., 1998), as well as the motivation and the commitment of the incumbent. Indeed, a growing business is more likely to face a less problematic succession process, as more time and attention would be dedicated by the actors involved. Moreover, a family context characterised by harmony, shared values and principles is more likely to foster a quality relationships among the family members. Family firms are considered to be potentially an ideal context to develop misunderstandings and conflict (Boles, 1996; Miller and Rice, 1988), if compared with non-family business. A high rate of conflict could be detrimental to individual and group performances, even though it is also recognized to have potentially positive outcome such as the promotion of innovation and creativity (Harvey, 1998). The family context is thus an important aspect where conflicts may raise and be resolved, influencing firm performance, either in a positive or negative way.

However, the relationship between the incumbent (source of knowledge) and the successor (recipient of knowledge) should be based on intimacy and trust. The effectiveness of such exchange is depended on the strength of the tie between the parties involved (Hansen, 1999), which is reflected on the intimacy of such relationship. Besides, the source of knowledge (the incumbent) must be considered trustworthy by the recipient in order to be accepted (Szulansky, 2000). To a similar stance, Rulke et al. (2000) introduce the concept of relational learning channels that are activated among subjects, demonstrating their role in fostering the self-knowledge of an organisation, and an individual alike. The relationship between the source and the recipient of knowledge must be intimate, based on reciprocal trust and continuous in order to be effective.

4.1. The characteristics of the successor

The characteristics of successor is one of the influential factors on the succession process (Venter, Boshoff, Maas, 2005; Cabrera-Suarez, De Saa-Pérez, Garcia-Almeida, 2001; Brockhaus, 2004). The successor needs to have basic business skills and knowledge, through formal education and training period (external and/or internal to the firm), but also deeper information about the family business (Stenholm, 2003). Besides, the expertise and stock of knowledge of the successor determines the absorptive capacity (Cohen and Levithal, 1990: 128) that avoids delays and fosters the ability to exploit the new knowledge.

Another fundamental requirement is the motivation of successors entering the firm. Lack of motivation may result in procrastination, passivity or even rejection in the adoption and use of new knowledge (Szulansky, 2000). Stavrou (1998) suggested two main sources of motivation for a successor to continue the venture: becoming his/her own boss, and taking control of the firm’s operations. On this regard, Handler (1990) introduced the concept of personal need alignment and personal influence. The former relates to the degree by which personal ambitions can be satisfied within family business. Personal influence, on the other stance, refers to the capability to take responsibilities within family business. This is linked to the concept of planned or intentional behaviour, as proposed by Sharma, et al. (2003). Intentions are moulded by individuals’ attitudes (Kreuger and Arsrud, 1993), such as the perceived desirability of the outcomes to the initiator; the acceptability of the outcomes; and the perception that the behaviour will actually lead to the desired outcome. Moreover the successor needs to achieve credibility and legitimacy within and outside the organization and the family (Barach, Ganitsky, 1995). This will depend on the knowledge acquired and the leadership abilities, related to management skills, such as communication and motivation (Foster, 1995).

The relationship between the successor and the predecessor is the basis of a successful process. Tacit knowledge can be transferred and assimilated through the establishment of a shared understanding between two or more individuals, which includes common schemes and cognitive structures, metaphors and analogies, as well as anecdotes (Grant, 1996). This helps in creating a progressive transfer of tacit knowledge, both at an organizational level and an individual level. The transfer of complex and casually ambiguous practice requires reconstruction and adaptation by the successor (Kogut and Zander, 1992). It entails comparisons, exchanges of information and confrontations between the successor and the incumbent.

Tacit knowledge embedded in the owner-manager experiences and skills can only be transferred through observation, and thus direct practice in different decisional and managerial processes. Observation of the owner-manager (or managers where present) through tracking their work’ practices will foster, as the literature suggests, the flow of tacit knowledge, moreover it will activate a learning by doing process. Activating such a process (involving both the incumbent and the successor) may lead to an acceleration of knowledge creation and transfer, overcoming the causal ambiguity that generates stickiness. Causal ambiguity is a signals of the absence of “know-why”, rather than of “know how” to perform a certain tasks or attain a specific outcome. Moreover, knowledge that has been put to use for a brief period of time or on a limited scale or scope, may prevent its use. This reflects Nonaka and Takeuchi’s (1995) proposed pattern of the transfer of tacit knowledge between individuals, through, for example, observation and continuous use and reuse.

An other important aspect is the ability of the successor to enter into the social network within and outside the organisation. This means entering in a dialog with the stakeholders, like employees, customers, suppliers and so on, and gain respect and legitimacy. The education, training and the relationship with the incumbent may foster the development of decision-making abilities, interpersonal skills, intelligence and self-confidence. The transfer of social capital should be object of a deliberate and planned transfer allowing the actors involved to reconfigure and reconstitute the network structure and content (Steier, 2001). For the successor, it might mean moving, using Trott et al. (1995) and Harton (1997), from translation and interpretation of knowledge, towards the final step of assimilation and commitment. Indeed, acquiring knowledge and learning also involve the ability to “unlearn” (Bettis, Prahaled, 1995) the path dependent management practices that are no longer useful. Perren and Grant (2000) highlighted how owner-manager tend to create a micro-world in order to maintain his/her autonomy, power and control over organisation. The reconstruction and the adaptation of the receiving knowledge become inevitable in case of presence of complex and casually ambiguous knowledge (Kogut and Zander, 1992). In such case, the transfer takes time, and requires frequent exchanges and relationship in order to translate it in a comprehensible manner for the recipient.

4.2. The characteristics of the incumbent

In our framework, the incumbent represents the most relevant repository of knowledge in small firms that needs to be transferred and absorbed by other repository (e.g. the successor, and/or the organisation). The incumbent must be motivated and aware of the necessary steps towards business successions and the progressive loss of power and active role in the day-to-day and strategic decision. The source of knowledge must collaborate and put efforts to support the transfer. Of course, the process will not happen over-night and it must be planned and managed. The initial step is the awareness of this need, and the motivation and active involvement of the incumbent. Owner-managers should change from being a keeper of knowledge to being its provider and disseminator. Knowledge transfer may happen only with a continuous personal and professional relationship between the two actors. The effectiveness of such exchanges depends on the strengths of the ties between the recipient and the source of knowledge (Hansen, 1999), reflected in the ease of communication and the intimacy of family relationship. As suggested (Szulansky, 2000), the motivation of the source of knowledge to facilitate access to the successor may influence the efficacy of the transfer. The incumbent may fear to lose a position of privilege and superiority, and become dispensable overtime.

The characteristics of the incumbent, thus, play a fundamental role in all moments of the succession process. The incumbent should be able to transform his/her role overtime through the devolution of function and the supervision of the successor and organisational developments. The incumbent should involve the successor, but also devolve functions and power, while maintaining a supervision and observing role. In the later stage of the process, the owner-manager may cover a role of external consultant for strategic decisions, until his or her final exit from the firm (Handler, 1989). The interplay between successor and incumbent is also related with the transfer of the social capital of a firm above described. The latter needs to be maintained in order to foster a smooth succession. Social capital is strictly linked to the firm’s reputation gained in the market through specific behaviour and relations with different stakeholders. Corporate reputation is involved in shaping and, hopefully, ameliorating the interorganisational relations (Fombrun and Shanley, 1990). In small firms, the owner-manager is the front-runner in creating reputation and image of the firm, until the successor develops his/her own legitimacy and recognisance from the stakeholders. Also in this circumstance, the owner-manager should be able to devolve, supervise and observe, rather than merely control through holding on to his or her previous power and role. This analysis is transferable to any other subject within the organisation who may take up the role of successor’s mentor. Indeed, in more structured family firms, knowledge can be located in other employees, usually those with specialised functions.

4.3. The characteristics of the organisation

Having adequate characteristics of the recipient and the source of knowledge does not guarantee an effective transfer and absorption, since the characteristics of the organisation context may interfere. There could be impediments on the transfer and the recipient sides of tacit knowledge. Szulansky (1996) suggested the need to create a “fertile” organisation, through, for example, formal structure and systems. Small firms tend to be loosely coupled, founder-centred and with a low development of operative systems. As a consequence, the organisation is not capable to retain and to develop knowledge independently from the owner-manager presence, and it would not be able to support the succession process. On the contrary, the delegation of responsibility towards some key employees (if not the creation of management functions), the introduction and development of a management accounting culture and tools might reduce the risk of loss of knowledge and failure due to the succession. Owner-managers tend to concentrate on several functions and the successors might not be able to take on all of these. For example, a recent study in Canadian small businesses confirmed the central role of the owner-manager in most of the decisions (65%) and the small number of no-owner managers (2 or 3 at maximum) involved in the business (Feltham et al. 2005). In such a situation, business succession becomes more likely to fail without an adequate planning and awareness of the step to be taken. In a growing business, the creation of a management team will make the succession process easier in terms of business functionality.

Other important managerial tools that might support knowledge accumulation and transfer are several, such as a business plan, management and cost accounting system (MAS), integrated informative systems. MAS contributes to activate learning processes of the inner functioning of the organisation. In so doing, it represents a tool to formalised tacit knowledge, understanding the “know-why” and “know-what” that are involved on a certain output. MAS, to be efficient, calls both for human resource management and information technology investments. Indeed, human resource management and investments and information technology investments tend to have a higher influence on intellectual capital development (Youndt et al., 2004). MASs are recognized to overcome the cognitive limitations of the members of the organisations. Due to this cognitive limitations, people tend to look for the information that confirm their mental models, rather than look for the evidence to make the most appropriate decision (Hogarth, 1987). The introduction of MASs supports the alignment between the mental models of the organisation members involved in the process (de Haas, Algera, 2002). As a consequence, through MAS the successors and the incumbent may attain a common operational and strategic vision of the business sharing the same stock of formalised information and knowledge.

On a similar manner, business planning is one of the key factors in firms success (Drucker, 1973). Usually small businesses do not have a specific orientation in planning and rarely do they have a formal business plan. Indeed, in small family businesses, planning is based on personal perception and intuition by the owner-manager, it is not generally formalised into documents and processes. The business idea may stick in the mind of the incumbent, the management and other family members are marginally or not involved in this mental process. As such, there is no shared situational analysis or future action plan among various family members in a family business (see Fox et al., 1996; Handler, 1991). Formalising a business plan means involving the successor and the management to share the analysis of the business, the process of selecting the strategy and the future plans of the firm. Moreover, the same process will be possible to be replicated by the successor, management, and other family members, even in the case of complete exit of the incumbent. It can serve as a tool and a process for learning and explicating tacit knowledge usually contained in owner-manager’s mind and intuition. Business planning, however, has also demonstrated its utility in improving strategic decision making uniting the whole organization and, hence, reducing the risk of failure (Perry, 2001).

The literature generally shows that very small businesses have little, if none, management information system, and decision making is not formalised. The investment in highly expensive managerial tool or the cost of a manager might not be justified by the overall economic benefits. However, there is some empirical evidence on how small businesses are able to introduce and to develop management accounting idiosyncratically (Perren and Grant; 2000). It means that, MAS are developed internally without intervention by outside parties (consultant, software companies, etc.) in order to acquire effective information and control through often informal means. In this sense, regardless the size of the firm (small or very small) it would be possible to find in both cases forms of managerial culture crafted within the owner-manager’s business, or influenced of macro-level objectified management accounting ideas (Perren and Grant, 2000: 392). In the former case, the knowledge embedded in the decision making process must be reframed and transferred towards the rest of the organisation (employees or more formalised means) or the successor through delegation. The formalisation of such micro-world and/or the introduction of managerial ideas, objectified by the external world, represents two ways to support the succession process.

4.4. Model applicability and limits

The integration of the three dimensions permits to visualize the theoretical model as a tri-dimensional map (see Figure 3). Each dimension may span from low to high level, so that is possible to envisage a tri-dimensional space in which small firms may be located. This will help in understanding the main criticalities in the business processes and to better design the succession in family firm, with particular reference to ones which are small in size. The map is hermeneutic, in the sense that all elements are interrelated and mutually implicated, and can be considered as a lens through which understand the succession process. In this sense, it may understood as a skeleton theoretical framework that need to fleshed-out with empirical investigation (Laughlin, 1995).

The model allows enough flexibility to be adapted to very different contexts and avoids pre-tailored solutions. The final aim is to develop a process of enlightenment through which both the incumbent and the successor could share the vision on the succession path along the different dimensions involved. However, the theoretical model does not make an a priori judgment about the degree or nature of the risks in the succession process. In this regard, the model may be applied to all types of small businesses, regardless the product, the market served and the typology of succession. It allows both the researcher to identify and describe the criticalities a small business may face, and the incumbent and successors to activate a shared understanding and agreement on the actions to be taken in order to foster a smooth succession. Moreover, it clarifies the connection between the management of IC and the business succession process. Rather than focusing only on what incumbent and successors should do (independent variables) to achieve a successful outcome (dependent variable), the model also considers the IC outcomes as independent variables.

On this vein, the model also addresses some recommendations for practitioners. On the first instance, small family businesses should focus on what they have based the competitive advantage (e.g. the IC), and define the appropriate decisions and actions to maintain and increase the stock and flow of intellectual capital (Mouritsen, 2004). More in detail, the practitioners should pay particular attention on the flow and management of knowledge from the incumbent to the successors or the organisation, working on the quality of structural, social and human capital. The practical interventions can be directed towards the successors, the incumbent or the organisation. However, the relationship among the three factors must be taken into account. The quality relationship among the successor, the incumbent and the other members of the organisation is fundamental to create an environment that foster the transfer of knowledge.

We are aware, however, of some limitation of the model. First, it needs to be empirically tested, both through qualitative and quantitative studies. This would allow to verify and improve its structure, and define the internal content and representation of the variables considered. The IC perspective provides an accepted managerial and accounting framework able to guide researchers and practitioners in dealing with business problems. This calls for researchers to address more attention on the role of IC in explaining the competitive advantage of the family business and the successful or unsuccessful family business succession.

5. Final remarks

Business succession represents a wide-world issue affecting economic and social development. Besides over the last decade IC management has come to be considered the prime basis for business success. Both topics have received high levels of attention from academics, consultants, policy makers and practitioners, resulting in a blossoming literature. Despite the relevance of both issues, little or no efforts have been directed within the context of small businesses.

In this paper we argue that family business succession in small settings may be fruitfully understood and managed as a process of IC and knowledge transfer. Family firms are considered to have some distinctive assets. Their competitive advantage is based on the tacitness of the knowledge embedded in these resources (Habbershon and Williams, 1999; Cabrera-Suàrez et al., 2001), and prominently in the incumbent’s experience and expertise. Indeed, the founder’s tacit knowledge is the strategic assets that need to be transferred and developed, especially in small businesses.

The study means to contribute to the on-going discussion through the integration of IC management within the business succession in small family businesses. Intergenerational transfer should represent an opportunity for the family business to give continuity and improvements to its competitive advantage. Our model suggests two main ways: (a) through the transfer of IC from the incumbent to the successors; and (b) through the development of IC within the organisation in terms of professionalisation and empowerment of employees, investments in IC and through formalisation managerial tools. As depicted in figure 4, any small family firm would enter the succession process with its own stock of IC and it would end the succession process with a different level of IC in types and content. Such a change implies that the knowledge repositories have affected and have been affected. The model support researchers and practitioners in understanding the transformation from ICt1 to ICt2, but most of all to foresee the most appropriate actions, along the succession process, in order that ICt2 is better of than ICt1.

The theoretical model offers an integrated perspective allowing the researcher to further develop the understanding of the variables involved in business succession in small organisational settings. Moreover, it helps the incumbents and successors to start a communicative process of self and shared reflection, in order to plan lines of action.

We believe that future research should go further in understanding the role of IC in small family business and its management during the business succession. It would be also fruitful to compare family and nonfamily business, as successful and unsuccessful succession process, in order to appreciate the uniqueness of family contribution to the performance. Although a formalised empirical test of the relationships established among the described model’s variables would be necessary, the present work shed some lights on the neglected research area of small businesses, and offers a theoretical support to some recommendations and evidence often sparsely presented both in family business literature and IC literature.